UX Audit services

Bad UX isn’t just frustrating – It’s expensive. Maximise your products potential today. Our UX experts provide you with a clear, actionable improvement plan that aligns with your users’ needs and business objectives offering data-driven recommendations.

Book a free call today

Why you need UX Audit services

A UX audit is like a digital health check, but tailored to your product. The aim is simple – to discover what isn’t working and fix it. This could be issues across usability, information architecture, layout, accessibility, visual design or technical performance. Collaboratively we will provide you with the knowledge needed to make informed changes.

Remove user frustrations

Users have little time so want sites and apps which are going to be easy to use. We’ll make sure that users don’t encounter any barriers.

Build sustainable growth

Brands need to adapt to changing needs, technologies, and user expectations, having a flexible feature roadmap keeps your product evolving to new demands.

Make data driven improvements

Guessing what’s wrong with your product can waste time and resource. By leveraging data and real user behaviours, we advice measurable recommendations that get results.

Stay ahead of your competition

Every confusing interface, laggy app or broken user journey, is encouraging customers to go elsewhere. We’ll help you attract and retain customers gaining that competitive edge.

How the UX Audit service works

Book a free call

Tell us about your product, and we can suggest a tailored audit plan that suits your needs.

We analyse

Once we have access to your website, app or platform, our UX experts will get to work.

We deliver

We’ll provide a clear action plan, with key priorities based on impact, budget and time.

You win

You have the knowledge to start collaboratively working on the actions for success.

Book a free call today

How much does a UX Audit cost?

The cost of the UX audit can vary depending on the scope and complexity of the project. We can chat to you to work out the best pricing option for you and tailor the plan to fit your goals and budget.

Core Audit

Up to £8k

Best for small businesses or startups with a single product or website.

Includes: Open/Close

Single user journey assessment
Basic user data analysis
Accessibility review
Heuristic evaluation
Outcomes report to enhance the UX
1 hour consultation to discuss findings and next steps

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Enhanced Audit

£8-£12K

Best for mid-sized businesses managing multiple digital products.

Includes: Open/Close

Multiple user journey assessment
In depth user behaviour analysis
Accessibility review
Competitor UX benchmarking
Heuristic evaluation
Detailed prioritised outcomes report to enhance UX
2 hour workshop with us to discuss findings and next steps

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Premium Audit

Custom

Best for enterprises, multi-app ecosystems, or large-scale user bases.

Includes: Open/Close

Collaborative product walk throughs
Bespoke audit to align on the strategic direction of the business
Strategic outcomes report
Full day discovery workshop

Request a price

“When we relaunched the website, our traffic went up dramatically. The quality is excellent and their team is very proactive and reactive. They work within budget and are always reachable”

Allison Dowzell

Managing Director, Screen Alliance Wales

FAQs about our UX Audits

What happens during a Discovery Workshop? Open/Close

Our expert team will work with you to clarify your ideas, prioritise key features, and identify potential technical challenges. We’ll focus on ideation, technical discovery, requirement definition, or MVP planning — whatever you need.

How do I know if I qualify for the free workshop? Open/Close

How long is the workshop? Open/Close

What do I need to bring to the workshop? Open/Close

Can I still apply if I’m not sure what I need yet? Open/Close